Have Any Questions?
Frequently Asked Questions (FAQ)
ORDERING:
At the moment we only accept payment via E-Transfer.
Once you have selected your items, proceed to checkout and Place Your Order. Once your order has been placed you will be given specific payment instructions to follow. We kindly ask that you carefully read the instructions.
After your order has been placed you will receive a Confirmation number (Invoice number), you can refer back to this number anytime you would like us to look into your order. Once your order has been shipped we will then email you your tracking number which you can use to look up the transit details on Canada Post website (https://www.canadapost-
Once your order has been placed it is in our possession for up to 48hrs (we do not ship on weekends, if you place an order on Friday it will not go out until Monday) once it is dropped off at Canada Post it will take 1-4 days before your order reaches its final destination. Canada Post may experience delays at times due to weather conditions, holidays, etc this can cause an extended delivery time. Unfortunately we do not have any control over this however our lines of communication are always open to you.
There are no minimum or maximum limits. If you are making a bulk order feel free to contact us directly so we can see what we can do about offering the most competitive price.
Once your order has been placed we move forward right away with processing the items and packing. If you need a revision to your order it must be done shortly after you had placed the order and received your confirmation number. Contact us immediately and we’ll do our best to accommodate your request.
Shipping
We only operate within Canada. We apologize for any inconvenience.
Our products are encased in premium boxing, this ensures no damage to the vials. It is then also placed in a small box then into the shipping envelope so you can receive your product in the best condition possible.
If you’ve listed the address correctly and your order on Canada Post shows it was not delivered after a reasonable (not due to Canada Post delays) time we will cover the cost and reship your order at no charge. It must show and confirm on the Canada Post website that it was “not delivered.” If it was confirmed delivered we cannot cover the cost. We also cannot be responsible for errors in address you listed, pls ensure the address you use is complete and correct. This will ensure a smooth delivery.
Unfortunately we do not have any control over the package once it is with Canada Post. We also do not have any control over how it is handled whether at the facility or with the individual courier. We ship the product in a sturdy box and that is placed in another box. The likely hood of the actual product being damaged is slim. Damage to the box, although not ideal, is considered a completed delivery and will not deem any credit.
MISCELLANEOUS
Ordering online, especially from a site such as this, can cause mistrust, lack of credibility. Although the site is not your conventional e-comm website, the people behind it have extensive business experience and come from various professional backgrounds. We take great pride in what we do, how we want to help and know our service is only as good as the people we can help serve. You are at the forefront of our business and we are here to earn your trust with each successful transaction and exceptional service.
You do not need a prescription. However by purchasing on this website you acknowledge that you are of legal age in your province of residence.
Disclaimer:
The information provided on this website is for information purposes only and is not intended as medical advice. It is not a substitute for professional medical consultation, diagnosis or treatment. Always seek the advice of a healthcare professional with any questions you have regarding a medical condition or treatment. Do not disregard professional medical advice or delay in seeking it because of something you have read. The content provided here is not intended to diagnose, treat, cure or prevent any illness. Results may vary between each individual.